Privacy Policy

DNA Garage Doors & Gate Solutions Pty Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last updated: 22 February 2026

1. Information We Collect

We may collect the following types of personal information when you interact with our website, contact us, or use our services:

• Your name, phone number, and email address when you submit an enquiry or request a quote
• Your property address when arranging service visits or providing quotes
• Details about your garage door or gate system relevant to the service requested
• Payment information when you pay for services (processed securely through third-party payment providers)
• Technical information such as your IP address, browser type, and device information collected automatically when you visit our website
• Any additional information you voluntarily provide through correspondence or feedback

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries, provide quotes, and schedule service appointments
• To deliver, manage, and improve our garage door and gate services
• To communicate with you about your service, including follow-ups and warranty matters
• To send you relevant marketing communications (only with your consent — see Section 7)
• To comply with our legal obligations under Australian law
• To improve our website, services, and customer experience through analytics

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device that help us understand how visitors use our website.

We may use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand website usage patterns (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements (only with your consent)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or supplier websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. Our security measures include:

• Secure, encrypted connections (SSL/TLS) for data transmission on our website
• Restricted access to personal information on a need-to-know basis
• Regular review and updating of our security practices
• Secure storage of records in compliance with Australian data retention requirements

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, incomplete, or outdated information
• Request deletion of your personal information where it is no longer required
• Opt out of receiving marketing communications at any time
• Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

7. Marketing Communications

We may send you marketing communications about our services, promotions, and industry news where you have consented to receive them, or where we have an existing customer relationship with you and a reasonable expectation that you would be interested.

You can opt out of marketing communications at any time by contacting us directly or by using the unsubscribe link included in our emails. Opting out of marketing will not affect essential service-related communications.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.